Get in Touch
Need help? Have questions? We're here to support you.
Get in Touch
Send us an email and we'll get back to you as soon as possible.
support@embersignals.com
Copy this email address to send us your message
Contact Information
Response Time
We typically respond within 24 hours during business days. For urgent technical issues, we aim to respond within 4 hours.
Common Questions
How do I cancel my subscription?
You can cancel anytime from your dashboard settings. Your service continues until the end of your billing period.
Why didn't I receive an alert?
Check your spam folder and ensure your alert conditions are properly configured. Alerts are sent within 5-10 minutes of triggers.
Can I change my alert settings?
Yes! You can modify, pause, or delete alerts anytime from your dashboard.
Do you offer refunds?
We handle refunds on a case-by-case basis. Contact us if you're not satisfied with the service.